March 30, 2017


The commitment, motivation and development of employees are vital to the success of Packcity Japan. We determined to develop the employability of our staff, foster internal mobility and safeguard the balance between personal and professional life.

Job Title: Operations Coordinator

General Responsibilities

  • Management and technical coordination of the Parcel Locker daily site operations
  • Coordination of IT related services
  • Coordination of subcontracted services
  • KPI Management / Monitoring
  • Weekly reporting to the Operations manager
  • Set up of new processes / adaptation to Japanese standards, in connection with teams in France

Technical Responsibilities

  • Coordination of hardware supply 
  • Coordination of site surveys (technical evaluation of the sites where parcel lockers will be installed)
  • Coordination of installation process, including IT and software set-up actions
  • Remote monitoring of Parcel Locker stations
  • Coordination of maintenance operations (preventive & corrective)
  • Coordination of spot field operations (product enhancement, new feature deployments)
  • Troubleshooting activities (involving software, IT and hardware related issues)


  • Close cooperation with Project Coordinator (in charge of new feature development)
  • Close cooperation with Quality Coordinator (in charge of vendor quality management/improvement plans)
  • Close cooperation with Supply Chain entities (in charge of supplying the hardware)
  • Regular interface with IT, Technical and operations teams in France

Technical skills required:

  • Industrial Engineering background, with special focus on project management, supply chain and vendor management
  • Previous experience in ERP is a plus
  • Knowledge of problem resolutions methods
  • Knowledge of mechanical, electronics, software and IT technologies
  • Good knowledge of Microsoft Office tools (Excel, Powerpoint, Word)

Human skills:

  • Native or fluent Japanese speaker and fluent in English. French is a plus
  • Excellent organizational and communication skills
  • Flexible, Self- starter and Results oriented